The Australian Communications and Media Authority (ACMA) licenses Australia's telecommunications carriers and regulates fixed line and mobile telecommunications.

ACMA's responsibilities include:

• supporting the development of codes of practice for the industry and monitoring compliance
• monitoring the performance of carriage service providers
• setting and enforcing industry and technical standards, and monitoring industry performance
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• advising consumers on their rights and safeguards
• managing the delivery of services to people with a communication impairment
   

The TIO specific role it is to liaise between TIO members to build co-operative, productive relationships with member organisations.  The TIO Office also endeavours to keep members up-to-date  with what is happening at the TIO, and to receive  feedback from members on TIO policies and practices.

TIO can also provide advice and assistance on a range of other  matters including the number and nature of complaints against a  member, emerging issues of consumer misunderstanding or dissatisfaction,  and members' internal complaint-handling mechanisms.

             Please contact The TIO Office if you  have a query about:

             - A complaint with any Telecommunications Service Provider
             - Information about the TIO's processes and procedures;
             - The progress or outcome of a particular complaint;
             - The TIO's classification of a complaint;

 

Communications Alliance was formed to provide a unified voice for the Australian communications industry and to lead it into the next generation of converging networks, technologies and services.

Communications Alliance offers a forum for the industry to make coherent and constructive contributions to policy development and debate.

By providing leadership on new trends and directions, Communications Alliance fulfils a vital unifying role on behalf of the industry and its members, particularly in areas of competition, innovation and industry development.

The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance.