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If I join EXTRA Telecommunications, will my phone numbers change?
No, you can keep the same phone numbers.
Will there be any disruption to my services during the transfer process?
No, the process of switching to EXTRA Telecommunications is seamless.
We liaise with your old provider on your behalf.
For fixed wire services, the transfer is an automated process between your old provider and us.
For mobile services, we supply you with a new SIM card and co-ordinate the transfer.
For internet services, we co-ordinate the transfer and configuring of your modem/router.
Can I transfer my 1300 and 1800 numbers to EXTRA Telecommunications?
Yes, we can arrange to "port" your inbound and free call numbers from your current provider at extremely competitive rates.
How long does it take to transfer to from my current provider?
This depends on which service you are transferring however EXTRA Telecommunications can usually transfer most services in 3-5 working days.
Can Extra Telecommunications provide all my telecommunications needs?
Yes, we can combine your mobile, internet, data, and fixed line charges all on the one easy to read monthly bill and there is no need to change any of your existing phone numbers.
How often will I receive a bill?
Bills are produced at the beginning of every month and bills are due for payment by the 15th of every month.
What will my bill look like?
You have the option of receiving either a paper copy bill or have an electronic copy emailed to you. At any time during the month you can access our system by the View Bill Page on this Website and view your progressive bill, if you wish.
How can I pay my bill?
1. Direct Debit – fill in an Authority for your credit card or bank account of choice.
We will email your bill to you at the start of the month and then automatically debit the bill amount on the 15th of each month.
2. Online – Go to the Pay Bill Page on this website 24/7 and enter your credit card details for immediate online payment.
3. Credit Card – call our automated payments service on 13 000 EXTRA (1300 039 872) to pay your bill.
You will be provided with a receipt number for your records.
4. Pay in Person – present your payment slip at an Australia Post - Epost or Newsagency accepting Bill Express payments,
. Cash, cheque or credit card will be accepted using the barcode supplied on the bill.
5. BPAY – biller code: 707364. When prompted enter the biller code and your Customer Reference (on your bill).
How do I request new lines, relocations and other products and services such as FAX and message bank etc?
Call us to find out about other telecommunication products or services. Your Account Manager can help identify your needs and explain what we do to provision each service.
If I am experiencing a fault how do I report and resolve it?
If there appears to be any type of fault on your service, call our Customer Care number 13 000 EXTRA (1300 039 872) between 8:00am and 10:00pm Monday to Friday and between 10:00am and 5:00pm Saturday/Sunday. The fault will be recorded and investigated. If it is a network fault, it will be cleared as soon as possible usually within 4 hours. If it is a line fault a technician will attend.
What is 1 second (or per second) billing?
Timed call charges are calculated using the number of seconds multiplied by the billing rate. With one second billing, you pay only for the time you use. Many telecommunications providers charge in 30 second blocks, meaning you pay for at least 30 seconds even if you use less than that. Per second billing phone plans typically save approximately 10-15% compared with 30 sec billing increment plans.
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